Introduction
Welcome to Coastal Connect Independence. This Privacy Policy applies to the Coastal Connect Independence mobile application ("App"), developed and operated by Coastal Connect Independence. We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about this privacy notice, or our practices with regards to your personal information, please contact us.
Information We Collect
We collect information that you provide to us when you register on the App, express an interest in obtaining information about us or our products and Services, or otherwise when you contact us.
- Personal Information: Name, contact details, and authentication credentials.
- Audio Data: Spoken support worker notes are recorded via the microphone to provide transcription and summarization services.
- Camera & Photos: If you grant permission, we access your camera and photo library for profile picture updates and document uploads.
- Device Data: Information about your mobile device and app usage patterns.
AI Data Processing
To provide high-quality transcription and professional narrative generation (AI Scribe), your audio data is processed using Google's Generative AI (Gemini) services. Data is processed securely and is only used to fulfill your specific request for transcription and summarization.
How We Use Your Information
We use personal information collected via our App for a variety of business purposes described below:
- To facilitate account creation and logon process.
- To send administrative information to you.
- To fulfill and manage your service requests.
- To improve our App and user experience.
- To comply with legal obligations.
Data Security
We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please also remember that we cannot guarantee that the internet itself is 100% secure.
Your Privacy Rights
In some regions, such as the European Economic Area (EEA) and United Kingdom (UK), you have rights that allow you greater access to and control over your personal information. You may review, change, or terminate your account at any time.
Contact Us
If you have questions or comments about this notice, you may email us at support@coastalconnectindependence.com.au or by post to:
Andrew Sullitek
Coastal Connect Independence
support@coastalconnectindependence.com.au